At Cobbler’s Corner, each customer is important to us. It is the goal of our customer service policies to treat each of our customers fairly, without bias, and with the highest level of professionalism.
Our goal is to continue providing you with the highest quality footwear, insoles and service available. WE REFUSE TO LOWER OUR STANDARD OF QUALITY FOR THE FOOTWEAR WE PROVIDE OR OUR LEVEL OF CARE DUE TO REDUCED REIMBURSEMENT AMOUNTS FROM MEDICARE! YOU, OUR CUSTOMER, DESERVE OUR BEST!
PAYMENT FOR FOOTWEAR, INSOLES AND/OR OTHER DEVICES IS DUE AT THE TIME OF SERVICE!
Proper footwear is an important part of diabetes management. Diabetics are at extreme risk for serious foot disorders. Calluses, corns, sores and ulcers on the feet are usually caused by improper footwear. Any of these conditions can cause an infection which can possibly lead to amputation. Studies show that well fitted diabetic shoes and insoles reduce the development of these problems.
By starting preventive measures early, it is possible to avoid later foot complications and enable you to maintain an independent, active lifestyle.
Keeping your feet healthy is YOUR responsibility. We are here to help you keep your feet healthy by offering you the best products and service available.
We do not have a telemarketing program or a mass mailing program. While we do have an ongoing customer email program, no customer wil be emailed without first agreeing to receive such email by clicking one of our “add me to your email list” contact buttons or by submitting a question or comment and requesting a reply. There is NO OTHER WAY to receive email from Cobbler’s Corner. All outgoing emails will include a “remove me from your email list” option.
We strive to provide the highest level of customer service and that includes safeguarding your privacy. All information collected at our store or on our website is considered confidential and is safeguarded. Our website is protected by 128 bit encryption and all customer records kept at our facility are stored in secure, locked files to insure our customers’ privacy.
2). Repair work will, to the extent possible, be done in the order in which it arrives.
3). Repairs will be made available for pick up on the date promised and will be held for 30 DAYS following that date, unless other arrangements have been agreed upon by Cobbler’s Corner and the customer.
4). Repairs left at Cobbler’s Corner more than 30 days after the agreed upon pick up date, without notification of Cobbler’s Corner by the customer, will become the property of Cobbler’s Corner and will be disposed of as we deem appropriate.
5). Cobbler’s Corner is not responsible for the loss of repair items due to theft or unforeseen occurrence (i.e., fire), or for the loss of any repair items left more than 30 days after the agreed upon pick up date.
Returned merchandise which has not been worn may be exchanged for other merchandise of equal value or a gift card for the purchase price paid for the returned merchandise may be issued.
NO RETURNS OF CLOSEOUT ITEMS OR OF ANY FOOTWEAR WHICH HAS BEEN WORN!
Cobbler’s Corner is happy to special order footwear for our customers.
1). ALL special order footwear requires a $25.00 deposit per pair prior to the order being placed.
2). ALL special order footwear must be picked up WITHIN 14 DAYS of customer notification. If you have an answering machine, please check your messages. We understand the pressures of a busy lifestyle, but we can not be held responsible if you do not check your messages, and many times this is the only contact we are able to establish with our customers.
3). AFTER 14 DAYS special order footwear which has not been picked up will be considered store stock.
4). $25.00 RESTOCKING FEE. On all special order merchandise we DO NOT STOCK, the customer will forfeit the $25.00 deposit if the merchandise is not picked up within 14 days of notification. The deposit will be returned if the item ordered was an item we normally keep in stock, however, the item will be returned to stock and we can not guarantee it will be available for purchase at a later date.
To special order items in sizes and/or styles we DO NOT STOCK is costly to us. Returning items which are ordered by customers who never return to try them on adds return shipping charges and manufacturer’s restocking fees to this cost. The cost to Cobbler’s Corner of returning 1 pair of shoes is $25.00. In order to be able to continue offering quality products and the highest level of customer service we must AND WILL enforce the following policies.
Overnight Delivery: $60.00
Blue Label Delivery (2 Day Air): $30.00
We apologize for any inconvenience and appreciate your understanding and cooperation.
